THE WAGON

Shipping Policy

At The Wagon, we aim to ensure that your order is delivered safely and as quickly as possible. Please read the following shipping terms carefully before placing your order.

1. Processing of Orders

• Orders are processed during business hours only.
• Orders placed after hours, on weekends or public holidays will be processed on the next working day.
• Once payment reflects and stock is confirmed, orders will be prepared for dispatch.

2. Delivery Timeframes

• Delivery times may vary depending on your area and the courier service used.
• Estimated delivery times are provided as a guideline only and are not guaranteed.
• Delays caused by couriers, weather conditions, strikes, load shedding, or circumstances beyond our control may occur.

3. Nationwide Courier

• The Wagon offers nationwide courier delivery within South Africa.
• Shipping fees will be calculated at checkout or communicated before payment is made.

4. Stock Availability

• All orders are subject to stock availability.
• If an item is unavailable after an order has been placed, The Wagon will contact the customer to arrange an alternative, store credit, or refund where applicable.

5. Customer Responsibility

• Customers are responsible for ensuring that all delivery information provided is correct and complete.
• The Wagon will not be held responsible for delays, losses, or failed deliveries due to incorrect addresses or contact details supplied by the customer.

6. Delivery Confirmation

• Once an order has been handed over to the courier company, risk and responsibility pass to the customer.
• Customers will receive tracking details where available.

7. Damaged or Missing Parcels

• Any damaged parcels, incorrect items, or missing items must be reported within 24 hours of delivery.
• Photographic proof may be requested before claims are assessed.

8. Refunds & Exchanges on Online Orders

• Refunds and exchanges remain subject to The Wagon’s Refund & Exchange Policy.
• Courier fees for returns and exchanges are for the customer’s account and will not be covered by The Wagon.
• The Wagon will not refund original shipping fees.
• Returned items must meet all return conditions before any refund or exchange will be approved.

9. Refund Processing

• Approved refunds are processed by our Finance Department only and not in-store.
• Refund processing may take up to 2 working days, from approval of refund (package received in good condition according to our refund and exchange policy)
• Proof of payment (POP) for refunds will only be sent once the refund has been processed.

10. Contact Information

For any delivery questions, concerns, compliments or complaints, please contact:

📱 WhatsApp Elizabeth: 072 142 6092
🌐 www.thewagon.co.za

Thank you for supporting The Wagon.